Verification sessions
Session statuses, declines, retries, and fixing liveness or face match problems.
- Fixing liveness and face match problemsWhy liveness scores come back low, why face match sometimes fails or passes when it shouldn't, and what you can tune in your workflow.
- Letting someone try a verification againTwo ways to give a user a second attempt at verification - request a resubmission of just the failed steps, or start a brand new session.
- What each session status meansA verification session moves through statuses like Not Started, In Progress, In Review, Approved, and Declined - here's what each one means and what to do about it.
- Why a verification was declinedA session is declined when one or more checks fail - here's how to find the specific reason and decide whether to decline, resubmit, or approve manually.